Terms of use

Effective October 27, 2026

These terms apply to your use of casalunacuernavaca.com. By using the site, you agree to them.

Information on this site

We try to keep photos, descriptions and prices up to date, but they can change without notice. A stay is confirmed only by our written quote and your booking payment, under our rental agreement.

Inquiries and bookings

Sending the form doesn't guarantee availability or price. Direct bookings follow the rental agreement; bookings made on Airbnb follow Airbnb's rules.

Email, text messages and calls

By sending an inquiry or booking, you agree that we may contact you about it by email, text message, WhatsApp or phone call. If you leave the email box checked, you agree to receive specials by email. If you also check the text and call box, you agree to receive marketing texts, WhatsApp messages and calls, including automated or AI-assisted messages and calls and artificial or prerecorded voice calls. This consent is not a condition of booking. Message and data rates may apply, and frequency varies. Reply STOP to stop texts, use the unsubscribe link in any email, or tell the caller. Details are in our privacy notice.

Cookies, pixels and analytics

This site uses cookies and Google Analytics, and may use advertising pixels such as Meta's and Google's. By using the site, you agree to this use according to your choices and as explained in our privacy notice, which also explains how to turn them off.

Acceptable use

Don't use the site to send spam, false information or illegal content, or try to interfere with how it works.

Photos and content

The photos and text on this site are ours. Don't copy them or use them commercially without our permission.

Other websites

The site links to Airbnb, Facebook and other sites we don't control. Their own policies apply.

Liability

The site is provided "as is." To the extent the law allows, we are not liable for damages arising from your use of the site.

Governing law and contact

These terms are governed by the laws of Mexico, with jurisdiction in Cuernavaca, Morelos. If we change them, we'll post the new date here. Questions: reservas@casalunacuernavaca.com.